Refund and Cancellation

Please read this before you join. We have kept it short, plain and fair.

1. Getting your plan

   We deliver your personalised plan within 3 working days of receiving your completed details form and your payment. Saturdays, Sundays and public holidays are not counted as working days.

2. If you cancel before work starts

   If you cancel before we have started work on your plan, we refund the amount you paid minus a small processing fee.

3. If you cancel after work has started

   Once work on your plan has started, the fees for the work already done and the sessions already used are not refunded. For the part that has not been used, we may refund it pro rata, at DietSetu’s discretion, after reviewing your request.

4. If we make a mistake

   If something went wrong on our side, we will either put it right or refund the part that was affected.

5. Pausing your program

   If you are ill or travelling, you can pause your program once, for up to 30 days. Please message us before you pause.

6. How refunds are paid

   Once a refund is approved, we pay it within 7 working days.